Frequently Asked Questions

a) Go to Parent/Student Login button on the stsbhn.ca home page and log in using your child’s OEN #, home residence #, school of attendance and grade of attendance.

b) If you are new to the area or do not have your personal login information, you can call your child's school (from September to June) or contact STSBHN at 519-751-7532 in July and August for assistance.

  • ex #1:Transportation Officer - County of Brant (less: Onondaga, Mount Pleasant and Burford area) Provincial and Special Education - Sally O'Brien
  • ex #2: Transportation Officer - Norfolk County (less: Waterford area) - Sherry Roswell
  • ex #3: Transportation Officer - Haldimand County (plus: Waterford area) - Rosemary Stearns
  • ex #4: Office Secretary - Margy LeClair
  • ex #5: Manager of Transportation Services - Philip Kuckyt
  • ex #6: Transportation Officer - City of Brantford (plus: Onondaga, Mount Pleasant and Burford area) - Dave Imre

STSBHN is governed by the eligibility policies of your Board. These policies provide transportation eligibility distances and distances to bus stops. It is the responsibility of the parent/guardian to get the student to and from the stop, both in the morning and the afternoon. Concerns regarding a bus stop can be registered with STSBHN using the Request for Stop Location Review form (TF030), but it is indeed a parental responsibility to get children to and from the assigned stops.

No, kindergarten students are governed by the same eligibility policy as all other students. Within urban centres, group stops are normally placed at road intersections.

The STSBHN office is open year round. The summer months are ideal planning months as regular schools are closed. We encourage parents to contact us during the summer months rather than the very busy, first few weeks of school.

No, your children's transportation is governed by the same policies as other families who do not have infants at home. It is the responsibility of the parent/guardian to get students to and from the stop, both in the morning and the afternoon.

This depends on where you both live and the schedule of the living arrangements. You may be eligible for dual transportation under the policy 002 - Transportation Eligibility. Each request is unique and will be evaluated individually.

Combined elementary and secondary bussing is in place in many areas within our jurisdiction. These arrangements work well and bus behaviour is monitored cooperatively by the bus driver and school administration. If there are any issues associated with discipline, language or seating assignments, they will be addressed by the Principals of the schools affected.

Very few injuries happen in school buses. Instead of requiring seat belts, school buses are designed and constructed differently from passenger cars. School Buses protect passengers through "compartmentalization", a design that includes: Seats with high backs.

  • Seats filled with energy-absorbing material.
  • Seats placed closed together to form compartments.
  • Strong seat anchorages.

Studies have shown that adding seat belts to the current seating configuration of a school bus can increase the chance of head and neck injuries. For a seat belt to be effective, it must be worn correctly, snug and on the upper thighs. Because school vehicles carry passengers from the very young to high school students, if seat belts were used, they would need to be readjusted and their use monitored. A seat belt not worn correctly may cause serious injuries.

At times, students who are not eligible to receive transportation service many be given permission to ride on a school purpose vehicle as a Courtesy Rider. To apply for to be a Courtesy Rider, please complete TF001, found in the forms section, and return the completed form to the administration of the school that your child is currently registered. Assigning of seats will take place in accordance with the policy 017 - Courtesy Transportation.

To find out if your courtesy request has been approved, please check the online portal or call your home school.

Please note that courtesy requests will take a minimum of 48 hours to process and appear on the online portal

Please follow the steps below to access your child(ren)’s information.
The information which will be required to log into the portal is:

1) OEN/ Student ID #,
2) Primary Residence’s Street #, and
3) School that the child will be attending in the selected school year.
4) the grade of your child

Click on the "Transportation Information" icon (in left column)

  • Click the Student Login
  • Select the school Year
  • Enter 9 digit OEN/ Student ID (found on students report card). Example: 123-456-789 (need to include the dashes)
  • Enter Child’s Birth Date, Street Number and School
  • Click Login

Read the complete letter.

Please follow the steps outlined in this "how to" manual by clicking here.

To arrange for transportation services, please complete a TF001 Transportation Request form and submit it to your family's school. Your school will review your request and submit the application to STSBHN. Transportation services will commence 48 hours after the form has been received by STSBHN.

For a complete list of media outlets please click here.

STSBHN is pleased to offer an app to stakeholders of the area who are looking to have bus delays and cancellations accessible from their mobile smart phone.

The app is called “BusPlanner Delays” and is accessible in both the Apple App store as well as the Google Play store. For details on how to use the app, please the attached PDF.

How do I find out about bussing arrangements for my children?

a) Go to "Transportation Information" and login to this secure site with your student’s unique identification number and PIN. If you have trouble, go to our "Home" page to view the instructions.

b) If you are new to the area or do not have your personal login information, you can call your child's school (from September to June) or contact STSBHN at 519-751-7532 in July and August for assistance.

  • ex #1:Transportation Officer - County of Brant (less: Onondaga) Provincial and Special Education - Sally O'Brien
  • ex #2: Transportation Officer - Norfolk County (less: Waterford area) - Brenda Gloweski
  • ex #3: Secretary - Margy LeClair
  • ex #4: Transportation Officer - Haldimand County (plus: Waterford area) - Rosemary Stearns
  • ex #5: Manager of Transportation Services - Philip Kuckyt
  • ex #6: Transportation Officer - City of Brantford (plus: Onondaga) - Dave Imre

I am unhappy with my stop location and want it changed. I feel it may be unsafe for my child to walk to the stop. How do I change the stop location?

STSBHN is governed by the eligibility policies of your Board. These policies provide transportation eligibility distances and distances to bus stops. It is the responsibility of the parent/guardian to get the student to and from the stop, both in the morning and the afternoon. Concerns regarding a bus stop can be registered with STSBHN using the Request for Stop Location Review form (TF030), but it is indeed a parental responsibility to get children to and from the assigned stops .

Do all Kindergarten students receive bus stops at their door?

No, kindergarten students are governed by the same eligibility policy as all other students. Within urban centres, group stops are normally placed at road intersections.

Does the STSBHN office close at the end of June like a school?

The STSBHN office is open year round. The summer months are ideal planning months as regular schools are closed. We encourage parents to contact us during the summer months rather than the very busy, first few weeks of school.

If I have infants at home can I change my bus stop to my door so I do not have to bundle up my children?

No, your children's transportation is governed by the same policies as other families who do not have infants at home. It is the responsibility of the parent/guardian to get students to and from the stop, both in the morning and the afternoon.

If my spouse and I are separated, is it possible for my child to ride from both my house and then my ex-spouse's house on different days?

This depends on where you both live and the schedule of the living arrangements. You may be eligible for dual transportation under the policy 002 - Transportation Eligibility. Each request is unique and will be evaluated individually.

Should I have concerns with mixing elementary and secondary students on the same bus?

Combined elementary and secondary bussing is in place in many areas within our jurisdiction. These arrangements work well and bus behaviour is monitored cooperatively by the bus driver and school administration. If there are any issues associated with discipline, language or seating assignments, they will be addressed by the Principals of the schools affected.

Why are there no seat belts on school buses?

Very few injuries happen in school buses. Instead of requiring seat belts, school buses are designed and constructed differently from passenger cars. School Buses protect passengers through "compartmentalization", a design that includes: Seats with high backs.

  • Seats filled with energy-absorbing material.
  • Seats placed closed together to form compartments.
  • Strong seat anchorages.

Studies have shown that adding seat belts to the current seating configuration of a school bus can increase the chance of head and neck injuries. For a seat belt to be effective, it must be worn correctly, snug and on the upper thighs. Because school vehicles carry passengers from the very young to high school students, if seat belts were used, they would need to be readjusted and their use monitored. A seat belt not worn correctly may cause serious injuries.

Can my child take the school bus even though they are within the walking distance of their school?

At times, students who are not eligible to receive transportation service many be given permission to ride on a school purpose vehicle as a Courtesy Rider. To apply for to be a Courtesy Rider, please complete TF001, found in the forms section, and return the completed form to the administration of the school that your child is currently registered. Assigning of seats will take place in accordance with the policy 017 - Courtesy Transportation.

To find out if your courtesy request has been approved, please check the online portal or call your home school.

Please note that courtesy requests will take a minimum of 48 hours to process and appear on the online portal

Having trouble logging into the "Transportation Information"?

"

Please follow the steps below to access your child(ren)’s information.
The information which will be required to log into the portal is:

1) OEN/ Student ID #,
2) Primary Residence’s Street #, and
3) School that the child will be attending in the selected school year.
4) the grade of your child

Click on the ""Transportation Information"" icon (in left column)

  • Click the Student Login
  • Select the school Year
  • Enter 9 digit OEN/ Student ID (found on students report card). Example: 123-456-789 (need to include the dashes)
  • Enter Child’s Birth Date, Street Number and School
  • Click Login

Read the complete letter.

How do I register for the subscriptions service to be notified of delays and cancellations?

"

Please follow the steps outlined in this ""how to"" manual by clicking here.

"

Which Zone is my school in?

Open a PDF for your School Zones information.

How do I arrange for bussing?

To arrange for transportation services, please complete a TF001 Transportation Request form and submit it to your family's school. Your school will review your request and submit the application to STSBHN. Transportation services will commence 48 hours after the form has been received by STSBHN.

What media stations which I can find zone delays and cancellations on?

For a complete list of media outlets please click here.

How are bus cancellation decisions made?

Bus Cancellation decisions involve many sources of information before a decision is rendered. To find out more, please watch this video: